Refund policy

SALT CELL SUPPLIES — Return & Refund Policy

United States website policy • 30-day returns on eligible unused items

Our 30-Day Return Promise

Eligible unused items may be returned within 30 days of purchase, subject to the conditions below. Please contact us before sending any product back so we can provide return authorization and instructions.

1. Before You Return an Item

To request a return, contact Salt Cell Supplies at sales@saltcellsupplies.com or (888) 851-1522. Please include your order number, the product you want to return and the reason for the return.

  • Do not ship an item back until Salt Cell Supplies has issued return authorization and provided the correct return instructions.
  • Unauthorized returns, packages sent to an incorrect address or shipments marked “collect” or “receiver to pay” may be refused.
  • Keep your tracking number and proof of shipment until your return has been completed.

2. Unwanted, Change-of-Mind or Incorrectly Ordered Items

  • Returns must be requested within 30 days of purchase.
  • If approved, unwanted, change-of-mind or incorrectly ordered returns incur a 15% restocking and administration fee.
  • The product must be unused, uninstalled, undamaged, free of marks and returned with all original packaging, accessories, manuals and components.
  • The customer is responsible for return shipping, shipping insurance and ensuring the product arrives safely. Salt Cell Supplies is not responsible for items lost or damaged during return transit.
  • Original shipping charges and expedited shipping fees are non-refundable, except where required by applicable law.

Delivery refused:

We reserve the right to charge a 15% processing and restocking fee, return shipping, and any other applicable refusal charges on products that would have qualified for a return. Products that would not have qualified will not be credited.

Before ordering a replacement salt cell or other compatibility-sensitive product, we encourage you to contact us so we can help confirm the correct model for your system.

3. Items That Cannot Be Returned as Unused

A product cannot be accepted as an unused return if it has been installed, operated, exposed to pool water or chemicals, altered, damaged, marked, tampered with, or returned with missing components or packaging. If you believe the product is faulty, contact us so the matter can be assessed under the faulty-product and warranty process below.

4. Faulty, Damaged or Incorrect Items

If your item arrives damaged, appears to be faulty or is not the item you ordered, contact us before returning it. Salt Cell Supplies will provide you with a resolution at no cost to you (being the replacement of the faulty, damaged or incorrect product received with a new one). However, in the event the customer refuses the remedy and requests a refund, Salt Cell Supplies reserves the right to charge the customer a 15% restocking fee, with return postage paid by Salt Cell Supplies.

When submitting your claim, please provide your order number and clear photographs or video showing the product, packaging and reported issue.

  • Many salt-cell performance concerns can be caused by compatibility, installation, controller settings, water chemistry, water temperature, flow or operating conditions. Our team may ask you to complete reasonable troubleshooting before authorizing a return.
  • For salt chlorination equipment, we may request a current professional pool-water test and relevant system readings to help diagnose the issue and assess warranty eligibility.
  • Do not alter, dismantle or attempt to repair the product unless Salt Cell Supplies or the manufacturer gives you written instructions to do so.
  • If a return is authorized, we will advise whether a prepaid return label will be provided or whether another return arrangement applies.

5. Inspection, Refunds and Exchanges

All returned products are inspected after delivery. Please allow up to five business days after receipt for the initial inspection. We will contact you if we require additional information.

  • If an eligible return is approved, the refund will be issued to the original payment method, less any applicable 15% restocking and administration fee and non-refundable shipping charges.
  • Your bank or card provider may require additional time to post the refund after Salt Cell Supplies processes it.
  • Faulty products may be repaired, replaced, exchanged or refunded as appropriate under the applicable warranty and law.
  • If inspection finds that a product is operating correctly or that the issue is not a product defect, we will contact you to discuss the available options before taking further action.

6. Warranty Claims

This return policy is separate from the limited warranty supplied with eligible products. Warranty coverage, exclusions and claim requirements are governed by the warranty terms applicable to the product. Please refer to the Warranty Information page on saltcellsupplies.com or contact our Customer Service team for assistance.

7. Cancellations

Contact us immediately if you need to cancel an order. We will try to assist, but an order cannot be guaranteed to be canceled after it has entered processing or shipped. If the order has already shipped, the applicable return conditions and charges will apply.

8. Contact Us

Email: sales@saltcellsupplies.com • Phone: (888) 851-1522 • Website: www.saltcellsupplies.com

This policy does not limit any rights or remedies available under applicable federal, state or local law.